Exchanges and returns

Before exchanging/returning

Pack up and send both goods and packaging back to us in the same condition as you received them: undamaged, clean and with tags and/or packaging on. If you bought during a campaign and received a gift, you must also return this. You are responsible for return costs yourself. Exchanges and returns sent against cash on delivery will not be redeemed.

Hammargruppen AB
Väpnaregatan 8
254 52 Helsingborg

You can easily book shipping online here via PostNord or directly via the form below.
(Only for our customers in Sweden, for other countries scroll down to read return policy)

HOW TO SWITCH:

1. Fill in the return form , write which product or size you wish to exchange for.
On the return form, you also state the number returned and the reason for the return.

2. Pack up the goods to be returned together with the return form.

3. In the event of an exchange, the new item is sent to the customer only when the return has been returned to us.

The return is normally processed within 2-3 working days after we receive the return package. The money will be refunded as soon as the return has been processed. Note that it may take 1-3 working days before the money is back in your account after a refund from us. Note that the shipping cost is not refundable.

EXCHANGES/RETURNS FOR CUSTOMERS OUTSIDE SWEDEN

Pack up and send both goods and packaging back to us in the same condition as you received them: undamaged, clean and with tags and/or packaging on. If you bought during a campaign and received a gift, you must also return this. You are responsible for return costs yourself. Exchanges and returns sent against cash on delivery will not be redeemed.
1. Pack up the goods to be sent back and book your own return shipping.
2. The return is normally processed within 2-3 working days after we receive the return package. The money will be refunded as soon as the return has been processed. Note that it may take 1-3 working days before the money is back in your account after a refund from us. Note that the shipping cost is not refundable
3. Place a new order if you wish to change the size

PAID BY INVOICE?

If you have chosen invoice as the payment method and are to send one or more products in return, you can wait to pay the invoice until the return shipment has been processed. You will not receive a new invoice after return, but pay via the original invoice for the purchase.

You can also log in to Klarna to see the updated invoice amount. Here you can also extend your return due date, so you don't get a reminder before the return is complete.