Exchanges and Returns

CHANGES/RETURNS FOR SWEDISH CUSTOMERS

Please return both items and packaging in their original condition: undamaged, clean, with tags, and/or packaging intact. If you received a gift during a promotion, please include it in the return. You are responsible for return shipping costs. We do not accept exchanges or returns sent with cash on delivery.

Hammargruppen AB
Väpnaregatan 8
254 52 Helsingborg

You can easily book shipping online via PostNord or directly via the form below. The form below is only for our Swedish customers.


Return/Exchange for customers outside of Sweden Click here 

HOW TO EXCHANGE:

1. Complete the return form indicating the desired product or size for exchange. Include the returned item number och reason for return.

2. Pack the returned items along with the completed return form.

3. For exchanges, the new item is dispatched once the return is received by us. Returns are typically processed within 2-3 business days upon receipt of the return package. Refunds are issued promptly following processing.

Please allow 1-3 business days for the refunded amount to reflect in your account. Kindly note that shipping costs are non-refundable.

RETURN/EXCHANGE FOR CUSTOMERS OUTSIDE OF SWEDEN

Ensure goods and packaging are returned undamaged, clean, and with tags intact. If received as part of a promotional campaign, also return any accompanying gifts. You are responsible for return shipping costs. Please note, returns sent cash on delivery will not be accepted. 
You have 14 days, after you received your order, to make a return/exchange

1. Pack the returned items and book your own return shipping.
Return address:
Hammargruppen AB
Väpnaregatan 8
254 52 Helsingborg
SWEDEN

2. Returns are typically processed within 2-3 business days upon receipt of the return package. Refunds will be issued promptly thereafter. Please allow 1-3 business days for the refunded amount to reflect in your account. Kindly note that shipping costs are non-refundable.

3. To exchange sizes, kindly place a new order.