Exchanges and Returns

RETURNS FOR SWEDISH CUSTOMERS

Please return both items and packaging in their original condition: undamaged, clean, with tags, and/or packaging intact. If you received a gift during a promotion, please include it in the return. You are responsible for return shipping costs. We do not accept exchanges or returns sent with cash on delivery.

Hammargruppen AB
Väpnaregatan 8
254 52 Helsingborg

You can easily book shipping online via PostNord or directly via the form below. The form below is only for our SWEDISH customers.


Return/Exchange for customers outside of SWEDEN Click here 

HOW TO EXCHANGE:

1. Complete the return form indicating the desired product or size for exchange. Include the returned item number och reason for return.

2. Pack the returned items along with the completed return form.

3. For exchanges, the new item is dispatched once the return is received by us. Returns are typically processed within 2-3 business days upon receipt of the return package. Refunds are issued promptly following processing.

Please allow 1-3 business days for the refunded amount to reflect in your account. Kindly note that shipping costs are non-refundable.

RETURN/EXCHANGE FOR CUSTOMERS OUTSIDE OF SCANDINAVIA

Ensure goods and packaging are returned undamaged, clean, and with tags intact. If received as part of a promotional campaign, also return any accompanying gifts. You are responsible for return shipping costs. Please note, returns sent cash on delivery will not be accepted. 
You have 14 days, after you received your order, to make a return/exchange

1. Pack the returned items and book your own return shipping.
Return address:
Hammargruppen AB
Väpnaregatan 8
254 52 Helsingborg
SWEDEN

2. Returns are typically processed within 2-3 business days upon receipt of the return package. Refunds will be issued promptly thereafter. Please allow 1-3 business days for the refunded amount to reflect in your account. Kindly note that shipping costs are non-refundable.

3. To exchange sizes, kindly place a new order.



Some of our most frequently asked questions

Delivery cost & Delivery time

Domestic delivery cost (Sweden):

  • Shipping fee: SEK 99 for orders under SEK 800.
  • Orders within Sweden are sent with Schenker to an agent or home delivery with UPS Express for SEK 299.
  • Delivery time: 2-3 working days.

International delivery costs:

  • International orders are shipped with UPS.
  • Delivery time: Up to 7 working days.
  • Scandinavia: SEK 300 shipping fee.
  • Rest of Europe: SEK 500 shipping fee.
  • Asia, Australia & USA: SEK 1000 shipping fee.

Try on shoes at home

THINK ABOUT THIS WHEN TRYING ON SHOES AT HOME

- It is best to do this on a carpet or soft surface to avoid marks and scratches on the leather soles. Rubber soles can be tested on hard floors.

- Do not go outdoors. Shoes and boots that have been used outdoors cannot be returned.

- For Oxfords, Derbys and monk shoes/boots: lace up the shoes completely to minimize creases on the instep (vamp).

- For loafers: use a shoe horn or the cardboard support that is in the shoe to get your foot in. This protects the toe cap from damage.

When trying on the shoes, try not to bend them all the way in. You can tell if the shoes are too big or too small without having to take more than a few steps.
You should not be able to fit an index finger between the heel and the toe cap when your foot is in the shoe.
The toes should not be at the very front.
A little heel play is normal in new shoes. It will decrease as the shoes mold to your feet over time.

Shoes and boots that fit properly are comfortable from the first moment you try them on.

Prices

  • Prices are stated in Swedish kronor (SEK) and include Swedish VAT of 25%.
  • Shipping fee, cash on delivery fees and invoice fees are added.
  • Within the EU, the prices are shown with the respective country's VAT.
  • For countries outside the EU, prices are shown without VAT, and customs duty is added upon delivery.

Exchanges & Returns within Europe

Exchanges and returns take place via the return form

Exchange of goods:

  • In case of exchange, you have the right to buy a new item for each returned item. Any difference will be refunded.
  • You are responsible for the return cost in the event of an exchange.

Return:

  • You are responsible for return costs yourself. Returns sent against cash on delivery will not be redeemed.
  • The refund is made within 30 days after the return is received and approved.
  • The refund is made using the same method of payment as at the time of purchase.

Exchanges & Returns outside Europe

Outside Europe:

  • You are responsible for return costs in the event of an exchange/return
  • Send the goods you wish to return to our address:
    Väpnaregatan 8, 254 52 Helsingborg SWEDEN

Contact us here before returning your order.

What is our Odd Stock

  • Odd Stock are models that are part of the range, the last pair from an MTO (Made to Order) collection or sample models before an MTO.
  • All shoes in Odd Stock are sold at a reduced price.