Hammargruppen applies the Distance Contracts Act, which means you have a 14-day right of withdrawal from the day you or your representative receive the item. You have the right to open the packaging and carefully try the item in the same way as in a physical store. For a full refund or exchange, the item must be returned in completely unaltered condition, in its original packaging, and registered with us. How to process and register your return or exchange can be found in the menus below. In the event of a decrease in value, missing parts (e.g., shoe bags), or if the item has been handled more than necessary, we reserve the right to deduct from your refund or refuse your return or exchange. You are responsible for the return shipping and its costs. If you make an exchange and order within Sweden, we cover the return shipping. This only applies to customers within Sweden. If you order outside of Sweden, you are responsible for return shipping and costs for exchanges and returns. Refunds will be made within 30 days to the same account used for the purchase.

Important exceptions where the right of withdrawal, returns, and exchanges DO NOT apply:

Health and hygiene reasons: Products where seals or labels have been broken (e.g., socks).

Special orders (Made to Order / MTO): No exchange, withdrawal, or return rights apply to specially ordered or customized products. This includes, among other things, "Specials" from selected manufacturers, Made to Order (MTO) shoes, and items modified according to your wishes (e.g., custom color/material choices, personalized embroideries, or workshop services like sole savers and toe plates).

Scents and Gifts: Avoid strong perfumes/scents when trying on items as this may cause health problems (return may be refused). If you regret a purchase that included a gift or bonus product, this must also be included in the return, otherwise its value will be deducted from your refund.