Undo your purchase
Hammargruppen applies the Distance Contracts Act, which means you have a 14-day right of withdrawal from the day you or your representative receive the item. You have the right to open the packaging and carefully try out the item in the same way as in a physical store. For a full refund or exchange, the item must be returned in completely unaltered condition, in its original packaging, and registered with us. How to process and register your return or exchange can be found in the menus below. In the event of a reduction in value, missing parts (e.g., shoe bags), or if the item has been handled more than necessary, we reserve the right to deduct from your refund or refuse your return or exchange. You are responsible for the return shipping and its costs, regardless of whether you are making an exchange or a return. Refunds will be made within 30 days to the same account used for the purchase.
To cancel your purchase, please fill out the form below.
Important exceptions where the right of withdrawal, returns, and exchanges do NOT apply
Health and hygiene reasons: Products where the seal or tags have been broken (e.g. socks).
Special orders (Made to Order / MTO): No exchange, cancellation or return policy applies to special order or custom-made products. This includes, among other things, "Specials" from selected manufacturers, Made to Order (MTO) shoes, and items modified according to your wishes (e.g. your own colour/material choices, personalised embroidery or workshop services such as sole protectors and toe taps).
Scents and Gifts: Avoid strong perfumes/scents when trying on products as this may cause health problems (return may be refused). If you cancel a purchase that included a gift or bonus product, this must also be included in the return, otherwise its value will be deducted from your refund.